Shipping

Where does The Project Store ship from?

Our shipments come from our warehouse in Hong Kong, and we ship world wide.

How long do shipments take?

Depending on the shipment service you choose at the checkout, see below:

Shipping Type
Cost
Processing Time
Shipping Time
Standard Shipping $7.95 2 Days 7-14 Days
Express Shipping $19.95 2 Days 2-7 Days

 

Can I have my order delivered to a PO Box?

Unfortunately we cannot deliver to PO Boxes.

Will I have to pay duties and taxes on my parcel?

We cover all import duties on Australian orders. This should be done automatically but if you are charged keep a copy of the invoice and payment then get in touch with our Customer Care team. We will then happily refund these costs for you.

What Courier Will Delivery My Parcel?

Depending on the shipment service you choose during checkout, different couriers may be used:

Standard Shipping: YunExpress, Australia Post or Urmex
Express Shipping: DHL or FEDEX

Can I change from Standard Shipping to Express Shipping?

No, once the order is placed we cannot change the method of shipping

I choose express shipping and it's taking longer than normal

Due to Covid-19 there are some disruptions to the delivery network. If you are experience long delays please contact customer service help@theprojectstore.com.au