Shipping

Australia & New Zealand

Shipping Type Processing Days Shipping Time Cost
Express Shipping (Orders $80+)
1-3 Days
Within 7 Days
Free
Express Shipping (Orders Under $80)
1-3 Days
Within 7 Days
$7.95

 

USA Shipping

Shipping Type Processing Days Shipping Time Cost
Express Shipping (Orders $80+)
1-3 Days
Within 6 Days
Free
Express Shipping (Orders Under $80)
1-3 Days
Within 6 Days
$7.95

 

 

WHAT IS PROCESSING TIME AND HOW LONG DOES IT TAKE?

Our warehouse takes 1-3 days to pick, pack and send your order from one of our warehouse locations. Please understand that our teams are humans. Working with human hand and human brands, although our team is amazing and we love them, this process takes time so we can get it right!

HOW IS MY ORDER SHIPPED AND WHEN WILL IT GET TO ME?

All of our parcels are sent by DHL, the leading worldwide courier service. The delivery time can take up to 7 days to reach your address. Packages will need to be signed for, if no one is home the DHL courier driver will deliver it back to the DHL or Australia Post or USPS local facility ready for pickup. 

WHERE IS THE PROJECT STORE LOCATED?

Our head office is located in Sydney Australia, however we have two warehouse locations. One of our warehouses are here in Sydney and the other is in Hong Kong. This is so we can get orders out to the rest of the world on the quickest route possible. Sometimes even if you are located in Australia, some or all of your order will come from Hong Kong depending on the style. Don't worry though the shipping times are the same from anywhere in the world, just 7 days with DHL!

WHAT IS YOUR RETURN POLICY, AND HOW CAN I RETURN AN ITEM?

Its so simple! You have 30 from the time of order to request a refund, you can do that through our returns portal here https://www.theprojectstore.com.au/a/returns
You will then receive an email with a shipping label, a courier will come and pick it up from you and return it to our warehouse. Once we have received the goods back we will refund you using the payment method you provided. More info can be found here https://www.theprojectstore.com.au/pages/returns-policy

HOW CAN I TRACK MY ORDER?

Click Here to track your order